Refund and Returns Policy

Livestock Guarantee Policy

WICUS SE VIS KAMER strives to supply the exotic fish community with the finest quality aquatic livestock available. For this reason, we offer all our customers a “arrive alive” guarantee on all fish purchased through our nationwide courier service.

  • This guarantee does not cover any shipping or handling charges; these charges are not refundable.
  • The guarantee is void once fish is in the tank.
  • We do not accept fish returns due to size or tank comparability. 
  •  WE WILL NOT SHIP BLACKLISTED FISH. DON’T EVEN ASK.
  • In the event that credit is granted then it may only be used for other goods and not for shipping and handling.

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In the unlikely event that you suffer a loss during transit, please notify us within 30 minutes of courier delivery confirmation. We do receive notice immediately upon delivery by The Courier Guy.  Do not discard any livestock without contacting us and receiving authorization to do so.

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WE REQUIRE:​

  • A video clearly showing you cutting and opening the box with the fish inside dead for the first time is required. No video also voids our guarantee since there is no proof of fish arriving dead.  
  • Claims will only be honoured if fish arrives dead. 
  • If shipment was booked from the client’s side, no claim will be entertained. 
  • Live shipments must be received immediately upon delivery by our courier. If you are not home to receive your shipment on its first delivery attempt, this guarantee is void.
  • You must accept shipments sent to you under any and all circumstances. Any refused shipment will disqualify you from any future livestock purchases from WSVK. Additionally, you will be held responsible for costs of the refused shipment.
  • If there is any damaged noted to the exterior of a delivered package, immediately report the damage to WSVK. Failure to report damage at the time of delivery may void this guarantee. 
  • Your tank must be established and in good condition. Your water quality should meet WICUS SE VIS KAMER standards:
  •  Ammonia: 0 ppm
  •  Nitrites: 0 ppm
  •  nitrates: 30 ppm
  •  PH: Specific to livestock purchased (see item’s details)
  • It is recommended to drip acclimate all livestock before introducing it into your tanks.
  • No claims will be entertained once bag is opened, and fish is in the tank.